Shipping policy

SHIPPING & DELIVERY POLICY

Australian Workplace

1. Overview

Australian Workplace provides digital products and advisory services.
No physical goods are shipped.

This policy explains how products and services are delivered following purchase.

2. Digital Products

All D2 Framework products are delivered electronically.

This includes:

  • D2 Framework – Core Workbook
  • D2 Framework – Professional Pack

Delivery Method

Upon successful payment:

  • a download link will be provided on-screen and/or via email
  • access is typically available immediately

Delivery Timeframe

  • Delivery is instant or near-instant following payment confirmation
  • in some cases, delivery may take several minutes depending on system processing

Access Responsibility

Once delivered:

  • you are responsible for downloading and securely storing your files
  • Australian Workplace is not responsible for loss of files after download

Technical Issues

If you do not receive your download:

  • check your email (including spam/junk folders)
  • contact us for assistance

We will reissue access where required.

3. Advisory Services

D2 Decision Advisory services are not delivered as digital files.

Delivery Method

  • services are delivered via scheduled consultation or advisory engagement
  • details will be provided following purchase

Scheduling

  • you will be contacted to arrange a suitable time
  • reasonable availability will be provided

Delivery Timeframe

  • services will be delivered within a reasonable timeframe following scheduling
  • urgent matters may be accommodated where possible

4. No Physical Shipping

Australian Workplace does not supply physical products.

  • no shipping fees apply
  • no physical delivery is provided

5. Incorrect Email or Delivery Issues

It is your responsibility to provide accurate contact details.

Australian Workplace is not responsible for:

  • incorrect email addresses provided at checkout
  • delivery failures due to incorrect information

However, we will take reasonable steps to assist where possible.

6. Service Availability

Delivery of services and digital access may be affected by:

  • system outages
  • technical issues
  • unforeseen circumstances

We will take reasonable steps to minimise disruption.

7. Contact

For delivery or access issues:

Australian Workplace
Coffs Harbour NSW, Australia